Customer Retention Specialist - Field Canvassing (Banyuwangi)

Join Astra Credit Companies as a Customer Retention Specialist - Field Canvassing in Banyuwangi and play a pivotal role in driving customer engagement and retention. This dynamic position focuses on direct selling, product promotion, and data-driven customer interaction. You will be the face of Astra Credit Companies, building strong relationships with customers and ensuring their satisfaction. In Banyuwangi, you'll have the opportunity to make a tangible impact on the local community while growing your career in a fast-paced and rewarding environment.

As a Customer Retention Specialist - Field Canvassing, you'll be responsible for visiting customers in their homes or businesses to understand their needs and provide tailored solutions. Using tools like Salesforce and SAP, you'll track customer interactions and analyze data to identify trends and opportunities for improvement. Your mission is to ensure that every customer feels valued and supported, fostering long-term loyalty and trust.

📋 Tanggung Jawab Pekerjaan

• Conduct regular field visits to existing customers to understand their needs and provide personalized solutions.
• Promote Astra Credit Companies' products and services through direct selling and product demonstrations.
• Track customer interactions and feedback using Salesforce and SAP to ensure high levels of customer satisfaction.
• Analyze customer data to identify trends and opportunities for improving customer retention and engagement.
• Build and maintain strong relationships with customers to foster long-term loyalty and trust.
• Collaborate with the sales and marketing teams to ensure consistent messaging and branding.
• Provide regular reports and updates to the management team on customer retention efforts and outcomes.
• Participate in training and development programs to enhance your skills and knowledge in customer retention and field sales.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer retention, sales, or a related field.
• Proven track record of success in field sales and customer engagement.
• Excellent communication and interpersonal skills to build strong relationships with customers.
• Familiarity with Salesforce and SAP is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical skills to interpret customer data and identify trends.
• Valid driver's license and reliable transportation for field visits.

🛠️ Keahlian

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